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    Captive agents are insurance agents that exclusively sell the products of one insurance company. For instance, an Allstate insurance agent will only be selling Allstate insurance products. Some of the agents responsibilities include preparing reports, maintaining records, and seeking out new clients.

    Insurance agents also are their to help you the consumer with filing a claim in the event of a loss. Insurance agencies, as of recent, have been increasingly expanding their services to include financial analysis and risk assessment for their clients. The insurance agency may also become licensed to sell variable annuities, mutual funds, and other forms of securities.

    On the financial planning end of the insurance agencies more newer role in service providing includes estate planning, retirement planning, and assisting on setting up pension plans for small and large businesses. These roles are summed up as the category of “total account development”, which as in turn brought them into the roll of cross selling, selling of more than one form of policy or service to one client.

    Insurance agencies have become more efficient as of recent do to the increase in internet use. It is now easier for a consumer to search online, receive quotes instantly, and in turn contact the desired agency or company they see has the best rates and terms. This has lead to a shift from insurance agencies expenses being heavy on the marketing side of acquiring new clients to providing better service to current clients, focusing on referrals and an increased attention to new clients based on the time that is being freed up.

 
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